After our initial phone call, and we have mutually agreed to move to the next phase in the process, we will schedule an in-home consultation.

The consultation is a particularly important first step. We take the time to get to know you, and understand your lifestyle, your needs, your desires, your style, your vision, and your goals, by asking the right questions. We also take the time to explain the value that we bring to your project. How we will resolve the challenges you may be experiencing with your current space.

The consultation is also a work session where we determine the project scope, project timeline, project budget and assess feasibility.

We provide ideas and guidance for your project and an overview of what you can expect during the design process - How we manage the design and research, how we collaborate with contractors and trades, how we manage the products through to installation, and how we communicate during the process.

A thorough site assessment is imperative to a successful outcome. Being able to "see and feel" the finished space is one of our superpowers, even if it is currently a blank slate. During the site measurement and planning, we carefully assess and document the conditions of the existing space, and take accurate measurements and photographs for reference.

During this meeting, we will also take the time to review in detail how we work with the tradespeople you will hire to conduct our designs. You are also welcome to invite your contractors to this meeting to discuss the feasibility of initial concepts and ideas.

This is an exciting part of the process. The initial concepts we discussed with you at the consultation are starting to take shape and develop into a full design plan. This is where we draw on our vast skills and resources that will answer your needs and solve the challenges and limitations of space.

We develop these concepts through a thorough plan review, creating renderings, sketches, elevations, and color schemes.

We also source all materials, fixtures, and furnishings.

This is an exciting day! We are meeting with you to go over the details of your custom design plan. This includes all floor plans, elevations, renderings, color schemes, digital presentation boards, fabric and wallpaper samples, other finish material samples, furniture selections, and budget breakdowns.

We believe that this is the opportunity to show you the full potential of your space, and the best option that we believe will address your needs and desires. We will not overwhelm you with multiple options. We bring the one option that will work for you because we have taken the time to listen.

This is when the Furnishings Proposal and Agreement is approved and 75-100% of the furnishings budget is required.

If revisions to the custom design plan are needed, a follow-up presentation meeting will occur. This is the Final Presentation Meeting. This involves all the approved elements from the original Design Presentation, plus any new elements or revisions requested.

We believe in a collaboration between client and designer and this presentation will address all your wants and needs, as well as our expert vision for your project, based on previous meetings and discussions.

The Final Presentation includes concept drawings that you can provide to the trades you have contracted with to implement the work, color schemes, all furnishings, fabric memos, and a detailed budget breakdown. The design will be presented so that you will be able to visualize what the finished space will look like. Any adjustments made to the budget due to revisions are highlighted at this meeting.

Your time is valuable and knowing that we are managing all the details of administering our design plan will give you peace of mind.

This is when we get to work with the implementation of our agreed upon role in any construction or renovation included in your project. This usually means that we are meeting with the builders, vendors, fabricators, and other contractors that you hired to discuss our plans, and making the agreed upon site visits to ensure that our plans are implemented according to our specifications.

In this step we also manage the procurement of all the furnishings and decor products, track and manage all orders, assess lead times, note any backorders or discontinued items that may delay the project.

During this time, we make sure that our projected timeline is adhered to as best as we can.

Undergoing a renovation or remodeling project can be overwhelming for clients, and the thought of making decisions on furnishings can only add to that overwhelming; especially where the budget is concerned.

We are enthusiastic about making the process as stress-free as possible. We know that your goal is a home that is beautiful, functional, and comfortable and therefore the furnishings are an important part and should not be an after-thought based on whatever remains in the budget. The full furnishing needs of your home are thoughtfully considered and planned from the very beginning, so that after months or even years of construction, you can genuinely enjoy your dream home.

A budget review meeting is sometimes necessary for larger projects with renovations involved to ensure that construction costs have not gotten out of control.

While we do not manage the construction side of your project, our design plan always includes a big-picture outlook because we are purposeful.

We help you evaluate your budget to help you stay on track to get to the goal of your dream home.

While new construction and renovation is going on, we are busy in the background bringing all the pieces together on your behalf. This is by design and a major part of the value that we bring to your project. We manage all the fabrication and production of your custom items, all the installation of custom window treatments as well as receiving and inspecting furnishings and managing all the quality checks involved.

All furnishings procured through CHD are received at our partner’s warehouse, inspected for damage, tagged, and stored for the big installation day. Claims and reorders processed for any items that arrive damaged. We prefer to install your project on one day instead of multiple deliveries arriving at your home, however, occasionally custom items like window treatments are installed before or after the big day.

We will communicate with you at least once per week about the progress of products as they arrive.

The big day! This is when your furnishings, lighting, textiles, and accessories and styled for a beautiful and inspiring finish. Installation typically occurs in one day or over an installation period.

This is also the exciting moment when we walk through the finished space and point out all the features and benefits of each item, discuss how to care for each piece and any warranties available.

The walk-through may happen on the same day as the reveal or on a separate day. Although we strive for perfection, mistakes or accidents can happen. The final walk through is where you get the chance to point out any deficiencies observed - Items like a small splash of paint on the floor or a small tear on a pillow. We would love to hear your feedback on how the project went also!